We understand that you may still have questions

FAQ

Our all-in-one packages contain everything you need for a complete electrical installation. Each package is individually tailored to different requirements and ranges from cables and the selected switch system to the stove socket. All in professional quality, so you can get started right away.

Our packages are suitable for both small DIY projects and extensive electrical installations in new construction or renovations. Whether you want to rewire a single room or equip the entire house, we have the right package for you.

Our packages are designed to include all the basic components you need for your installation. However, if you have specific requirements, please contact us and we will create a customized package for you.

Delivery time is typically 5-7 business days, depending on your location and product availability. Once your order has been shipped, you will receive a shipping confirmation with a tracking number so you can track the status of your delivery at any time.

Yes, as long as your order hasn't been shipped yet, you can change or cancel it. Simply contact us as soon as possible so we can make the changes for you.

We accept all common payment methods, including credit card, PayPal, Sofortüberweisung, and prepayment. Simply choose the method that suits you best during checkout.

Yes, of course! If you're unsure which package best suits your project, we're happy to share our expertise with you. Simply schedule a phone consultation. Our master electrician will then personally advise you and help you find the optimal solution for your needs.

Our packages are designed to offer you a complete solution. If you don't need a particular part, you can of course keep it or contact us for a customized package.

Yes, we offer the statutory warranty on all products in our packages. If you have a problem with a product, you can contact us at any time and we will work together to find a solution.

We place great importance on sustainability and use recyclable materials to ship our packages. Our goal is to minimize our environmental impact as much as possible without compromising the safety of our products.

Yes, with us you have the option of booking professional electrical installation by a master craftsman in addition to your all-in-one packages. This service includes the complete installation of your electrical system by qualified specialists. Currently, the radius is only 30 km, but don't worry, we're expanding this.

Our master company offers you a comprehensive service that includes planning and consulting, installation, and final testing of your electrical system. You can entrust us with the entire process or use only certain parts of the service – depending on your needs.

If you'd like to take advantage of our installation service, you can easily book a personal consultation via Calendly. During this consultation, we'll clarify all the important details and create a customized quote for you. Once you approve it, we'll get started right away and coordinate the installation.

The cost of the installation service depends on the scope of your project. After an initial consultation, we will provide you with a customized quote tailored precisely to your needs.

Billing for the service is not handled through our online shop, but directly by the master craftsman. After the work is completed, you conveniently settle the bill directly with the professionals based on the actual time spent.

The electrical installations are carried out by a master craftsman with extensive experience and expertise. This means you can be assured that your installation will be carried out according to the highest standards and applicable regulations.

Yes, you can also just use the planning and advice from our master company Book if you want to handle the installation yourself. Our master electrician will help you plan your project optimally and will be available to provide advice and support.

The duration depends on the size and complexity of your project. After booking, a consultation is usually held to discuss all the details and establish a schedule.

The master craftsman provides a warranty on all installations in accordance with legal requirements. Should any problems arise after installation, we are always available to resolve them quickly and professionally.

If you have any requests for changes during installation, you can discuss them with our master craftsman at any time. We will do our best to implement your wishes and advise you on how these changes will affect the schedule and costs.

Yes, our master company also offers installation services for existing electrical systems, such as extensions, modernizations, or the inspection of older systems. Simply contact us to discuss the details and receive a customized quote.

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